Frequently Asked Questions
Everything you need to know about your DIVERSION experience.
How long does shipping typically take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a prepaid return label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or following the specific 'Fit Note' on the item description.
What payment methods do you accept?
DIVERSION accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Are your products sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with factories that guarantee fair wages and safe working conditions.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.